Virtual Inbound Call Center Agent - Remote

Overview

The Virtual Inbound Call Center Agent is responsible for obtaining client information, determining eligibility, and maintaining communication with clients while providing excellent customer service.

In Short

• Answer telephone calls and interview clients to obtain information.
• Determine client eligibility by comparing information to requirements.
• Establish policies by entering client information and confirming pricing.
• Inform clients by explaining procedures and answering questions.
• Maintain communication equipment by reporting problems.
• Improve quality results by adhering to standards and recommending procedures.
• Update job knowledge by studying new product descriptions.
• Participate in educational opportunities.
• Accomplish sales and organization mission by completing related results.

Requirements

• University/college degree is an asset.
• Previous customer service experience.
• Strong verbal communication skills.
• Proficient phone skills.
• Good listening skills.
• Data entry skills.
• People skills and customer focus.
• Attention to detail and professionalism.
• Ability to multi-task.

Benefits

• Flexible working hours.
• Opportunity for career advancement.
• Work from home.
• Comprehensive training programs.
• Supportive team environment.