Remote Otter LogoRemoteOtter

Customer Success Agent - Remote

Posted Yesterday

BreezyHR

BreezyHR

Customer Service
Full Time
USA

Share This Job!

Jobs from BreezyHR:

Overview

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

In Short

  • You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
  • Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day.
  • You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command.
  • You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team.
  • You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

Requirements

  • This isn't your first rodeo – you should have some experience making customers happy as a primary job function.
  • You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources.
  • You're even-tempered (dare we say … breezy?), but not passive.

Benefits

  • Grrrrreat benefits.
  • Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.
  • Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way.

Similar Jobs:

Inyova logo

Customer Success Agent - Remote

Inyova

6 weeks ago

Join Inyova as a Customer Success Agent to support impact investors and enhance customer experiences.

Customer Support
Sustainable Investing
CRM Tools
Problem Solving
Worldwide
Contract
Customer Service
BreezyHR logo

Customer Success Agent - Remote

BreezyHR

9 weeks ago

Join Breezy HR as a Customer Success Agent to provide exceptional support and help customers navigate our recruiting platform.

Customer Success
SaaS
Recruiting
Human Resources
US
Full-time
Customer Service
Inyova logo

Customer Success and Service Agent - Remote

Inyova

11 weeks ago

Join Inyova as a Customer Success and Service Agent to support impact investors and enhance their experience.

Customer Success
Impact Investing
German
English
Germany, Switzerland
Full-time
Customer Service

Mood

Customer Success Contact Center Agent - Remote

Mood

5 weeks ago

Join Mood as a Customer Success Contact Center Agent and deliver exceptional customer experiences while working remotely.

Customer Service
Call Center
Communication Skills
Problem-solving
Worldwide
Full-time
Customer Service
Samsara logo

Customer Success Manager - Remote

Samsara

Yesterday

The Customer Success Manager will enhance customer experience and support service solutions at Samsara, a leader in IoT data for physical operations.

Customer Success
Customer Service
Communication Skills
Problem Solving
Mexico
Full-time
Customer Service