Customer Success Agent - Remote

Overview

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

In Short

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
• Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day.
• You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command.
• You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team.
• You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

Requirements

• This isn't your first rodeo – you should have some experience making customers happy as a primary job function.
• You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources.
• You're even-tempered (dare we say … breezy?), but not passive.

Benefits

• Grrrrreat benefits.
• Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.
• Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way.