Customer Success Agent - Remote

Overview

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base.

In Short

• Full-time remote position working 10am to 7pm EST.
• Navigate Breezy's knowledge base to assist customers.
• Help customers achieve their goals inside Breezy.
• Escalate issues when necessary and collaborate with teammates.
• Track support metrics and meet customer success goals.
• Identify trends in customer issues to develop training programs.
• Experience in customer service is required.
• Comfortable with technology and SaaS.
• Enthusiastic and professional demeanor.
• Work in a small, agile team environment.

Requirements

• Experience in customer service as a primary job function.
• Familiarity with SaaS, recruiting, and human resources.
• Ability to tackle problems head-on with kindness.

Benefits

• Great benefits.
• Agile team environment.
• Unique work culture.