Customer Success Agent - Remote

Overview

We are seeking a dedicated and customer-focused Customer Success Agent to join our support team at OBRIO. In this role, you will enhance trust, loyalty, and satisfaction among our premium users, providing exclusive support to elevate the overall customer experience.

In Short

• Enhance trust and loyalty among premium users.
• Strengthen emotional connections with customers.
• Provide both reactive and proactive assistance.
• Increase customer lifetime value and retention rates.
• Contribute to product improvements based on client feedback.

Requirements

• At least 1 year in Customer Support or similar roles.
• Proficient in English (B2+ level).
• Experience with CRM and Zendesk platforms.
• Customer data analysis skills.
• Strong communication skills.
• Critical thinking for complex issues.
• Effective time-management skills.

Benefits

• Opportunity to unleash your ambitions.
• Encouragement of innovation and creativity.
• Supportive team environment.
• Access to influential experts for knowledge sharing.