MVNO Technical Support Specialist - Remote

Overview

An MVNO (Mobile Virtual Network Operator) Technical Support Specialist is responsible for providing technical assistance and support to customers using mobile services provided by the MVNO. They address customer inquiries, troubleshoot technical issues, and ensure a smooth user experience for both voice and data services.

In Short

• Provide exceptional customer service via various communication channels.
• Assist customers in troubleshooting issues related to mobile services.
• Diagnose and resolve technical issues with mobile devices and network connectivity.
• Escalate complex issues to higher-tier support teams when necessary.
• Assist customers with account management tasks.
• Stay updated on MVNO services and industry trends.
• Document customer interactions and generate reports on issues.
• Educate customers on best practices for mobile device usage.
• Ensure compliance with quality standards and company policies.
• Work flexible hours to provide round-the-clock support.

Requirements

• Associate's or bachelor's degree in a related field is a plus.
• Prior experience in technical support, preferably in telecommunications.
• Strong technical aptitude and understanding of mobile devices.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong verbal and written communication skills.
• Patience and empathy in customer interactions.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and remote support applications.
• Willingness to work flexible hours, including weekends.
• Customer service orientation focused on positive user experiences.

Benefits

• Php 30,000 to Php 40,000 during probation with potential for increase.
• Permanent work from home.
• Paid time off.
• Monthly performance bonus.
• Annual bonus.
• Health allowance.