Customer Success Coordinator - Remote

Overview

The Customer Success Coordinator at Trellis Group will serve as a primary point of contact for customers, ensuring the successful execution of events and digital product sponsorships while leveraging excellent communication and organizational skills.

In Short

• Manage relationships with sponsors for successful event participation.
• Provide pre-event and post-event support to sponsors.
• Coordinate the delivery of sponsor event benefits and manage digital product sponsorships.
• Assist in the production and delivery of sponsor deliverables at events.
• Utilize technology platforms including CMS and Salesforce.
• Support team members with administrative tasks and project management.
• Travel to Trellis conferences 2-3 times per year.
• Work in a collaborative and enthusiastic team environment.
• Engage with clients to understand their goals and exceed expectations.
• Embrace a remote-first culture with flexibility in work location.

Requirements

• 1-3 years experience in customer service, event planning, or related fields.
• Excellent verbal and written communication skills.
• Detail-oriented and tech-savvy.
• Highly organized and able to manage multiple priorities.
• Team player with a collaborative mindset.
• BA or equivalent preferred.

Benefits

• Full medical, dental, and vision benefits.
• Retirement savings options.
• Generous holiday schedule.
• Discretionary paid vacation time.
• Paid sick time.
• Two paid volunteer days per year.
• Reimbursement for home office expenses.
• Annual learning and development stipend.
• Employee stock option plan.
• Paid parental leave.