Program Coordinator, Customer Success - Remote

Overview

Aledade is looking for a Program Coordinator, Customer Success to join our team and contribute to improving the customer experience for both our internal field teams and external practice partners. In this role, you'll use your project management and analytical skills to help drive key initiatives and objectives that support the success of our teams and partners.

In Short

• Work on multiple projects with the SVP of Customer Success.
• Maintain project governance and documentation.
• Collaborate with internal and external stakeholders.
• Track key performance indicators and analyze trends.
• Support ad-hoc reporting and data analyses.
• Bachelor’s degree required.
• 2+ years of relevant experience.
• Experience with Google Sheets or Excel.
• Exemplary communication skills.
• Willingness to travel as needed.

Requirements

• Proven ability to manage projects successfully.
• Experience with Tableau, Miro, Jira, Monday.com.
• Comfortable tackling ambiguous problems.

Benefits

• Flexible work environment.
• Opportunity to make a positive impact on customer success.
• Collaborative team atmosphere.