Customer Success Coordinator - Remote

Overview

The Customer Success Coordinator at Phoenix will support patients in their healthcare journey by providing assistance with the platform and treatment options.

In Short

• Respond to patient inquiries via email, chat, and phone.
• Guide patients through onboarding and product education.
• Assist with account management and billing questions.
• Alert teams about technical issues impacting patient experience.
• Deliver creative support solutions for patients.

Requirements

• Ability to work remotely in British Columbia.
• Availability for some weekend hours.
• Desire to help patients solve complex problems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.

Benefits

• Opportunity to impact and shape the future at Phoenix.
• Work directly with founders and an elite team.
• Collaborative culture with a focus on feedback.