Implementation Engineer - Remote

Overview

The Implementation Engineer will support the technical onboarding and deployment of CyberNut’s solutions to K-12 customers, ensuring smooth integration and functionality of security awareness training tools.

In Short

• Assist Sales and Customer Success teams with technical questions and onboarding.
• Run the technical onboarding process for new customers.
• Configure integrations with Google Workspace and Microsoft 365.
• Create Google Cloud projects and manage service accounts.
• Deploy and maintain Gmail add-ons, Chrome extensions, and Outlook add-ins.
• Launch phishing simulations for new customers.
• Troubleshoot issues using various admin consoles.
• Partner with multiple teams to resolve issues and improve integrations.
• Create technical documentation for school IT teams.
• Limited travel for company events and conferences.

Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• Experience with Google Workspace and/or Microsoft 365 environments.
• Experience in K-12 school districts is highly desirable.
• Experience deploying Gmail add-ons and Chrome extensions.
• Familiarity with Google Cloud Platform and APIs.
• Experience with Azure AD and Microsoft Graph API permissions.
• Knowledge of email deliverability and spam filtering.

Benefits

• Access to health, dental, and vision insurance plans.
• Basic life insurance.
• 18 days PTO and 8 paid holidays.