Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn.

In Short

• Serve as the primary point of contact between our strategic customers and internal stakeholders.
• Foster and grow customer relationships by acquiring tribal knowledge of a customer's organization.
• Articulate the value of our open source database/SaaS cloud platform.
• Guide post-sale support activities such as customer onboarding and retention.
• Coordinate and engage different internal technical teams to solve customer issues.
• Report on customers’ wants and needs to Product Management.
• Work cross-functionally with strategic and technical colleagues.
• Qualify opportunities through follow-ups.

Requirements

• 2-3 years of experience as a customer-facing CSM.
• Direct experience with SaaS products.
• Adept at driving results and solving complex business problems.
• Fluency in English.
• Experience in a solution-sales/cloud technology environment.
• Experience with relationship management tools like Salesforce.
• Excellent presentation and communication skills.

Benefits

• Impact the world of technology and business models.
• Collaborate with high-caliber colleagues around the world.
• Unparalleled learning and growth opportunities.
• Competitive compensation package and additional benefits.
• Massive degree of flexibility and freedom.