Customer Success Manager - Remote

Overview

The Customer Success Manager will manage customer relationships and ensure the delivery of mission-critical work for Reveleer’s Prospective Risk solution, enhancing customer satisfaction and retention.

In Short

• Build and maintain strong customer relationships.
• Lead project management activities.
• Identify and mitigate customer risks.
• Document and triage customer-reported issues.
• Coordinate with internal teams to resolve customer issues.
• Track and document customer requests.
• Analyze customer data for insights.
• Conduct regular check-ins and business reviews.
• Advocate for customer needs internally.
• Own and grow enterprise-level customer relationships.

Requirements

• Bachelor’s degree or equivalent experience; Advanced Degrees preferred.
• 5+ years of experience in consulting or customer management.
• Knowledge of Risk Adjustment models.
• Demonstrated leadership capabilities.
• Proficiency with project management and CRM tools.
• Healthcare experience required.
• Strong oral and written communication skills.
• Strong problem-solving skills.

Benefits

• Competitive salary.
• Medical, Dental, and Vision benefits.
• 401k match.
• Generous PTO plan.