Customer Success Manager - Remote

Overview

SchoolMint is a leading provider of Strategic Enrollment Management solutions for K-12 schools and districts, helping educators build brighter, more sustainable futures. Our award-winning SaaS solutions empower schools—both district and charter—to attract, enroll, and retain students effectively. SchoolMint’s mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service.

In Short

• Manage and deepen relationships with a portfolio of K-12 customers, drive renewals, reduce churn, and increase customer satisfaction.
• Oversee and support customer needs within a pooled model, ensuring equitable distribution of work and consistent service delivery across the team.
• Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback.
• Proactively understand customers’ needs and ensure they maximize engagement with their SchoolMint solution(s).
• Work with customers to understand their strategic enrollment process and project goals.
• Support annual critical milestones from updating applications to refining processes.
• Monitor customer health through data analysis of product use and support inquiries.
• Facilitate internal QBRs to proactively mitigate risk and identify upsell/cross-sell opportunities.
• Drive new business growth through advocacy and referrals.
• Promote optimal product usage behaviors as guided by defined benchmarks of success.

Requirements

• 2-3 years of experience in account management or CX roles at SaaS technology companies.
• Strong communication, presentation, and negotiation skills.
• Analytical and process-oriented mindset.
• Demonstrated ability to manage large, multi-stakeholder projects with exceptional results.
• Self-driven, persistent, and assertive.
• Strong empathy for customers and passion for revenue and growth.
• Excellent organizational and time management skills.
• Technical aptitude with a solid understanding of technology.

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
• Generous PTO: Paid Time Off, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Day, and Winter Recess.
• 401(K): Including employer contribution after a 90-day waiting period.
• Professional Development: Educational Assistance Program, industry conference access, and internal training resources.
• Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.