Customer Success Manager - Remote

Posted 2 days ago

Customer Service

Full Time

USA

Customer Success

Account Management

Stakeholder Management

Communication Skills

Problem-Solving

CRM Tools

Healthcare Technology

Adoption Management

Overview

The Customer Success Manager (CSM) at Canopy is responsible for managing a portfolio of healthcare customers, ensuring they achieve meaningful outcomes throughout the customer lifecycle, from onboarding to renewal and expansion.

In Short

Own a portfolio of healthcare customers with lower-to-moderate program complexity.
Build and maintain success plans and stakeholder alignment.
Partner with Professional Services during deployment phases.
Drive adoption by aligning training and workflows.
Identify customer risks and coordinate resolutions.
Create customer champions to advocate for Canopy.
Identify growth opportunities within the customer base.
Serve as the voice of the customer internally.

Requirements

4–6+ years of experience in Customer Success or Account Management.
Experience managing multiple stakeholders.
Strong communication and organization skills.
Comfortable in a fast-moving startup environment.
Experience using CRM tools like Salesforce or HubSpot.

Benefits

Collaborative, mission-driven environment.
Focus on ownership, growth, and purpose.

C.W

Canopy Works

Canopy Works is a pioneering company focused on enhancing safety for medical personnel through its Connected Safety Platform. The company is dedicated to providing innovative technology solutions that support safety operations in complex healthcare environments. With a commitment to customer success, Canopy fosters strong relationships with healthcare clients to ensure effective onboarding, adoption, and ongoing support. As a growing startup, Canopy values collaboration, ownership, and purpose, aiming to deliver exceptional outcomes while scaling its Customer Success function.

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