Customer Success Manager - Remote

Overview

The Customer Success Manager will play a crucial role in building “trusted advisor” relationships with customers as a way of driving the successful adoption and ongoing satisfaction of AI solutions in life sciences companies.

In Short

• Support the sales team in customer implementations.
• Develop and manage implementation project timelines.
• Ensure smooth transition from sales to implementation.
• Provide insights on implementation trends and customer success metrics.
• Develop strategies for long-term customer satisfaction and retention.
• Address complex technical challenges.
• Gather and act on customer feedback for platform enhancements.
• Serve as the voice of the customer in identifying new opportunities.
• Collaborate with sales to present solutions based on the Sorcero platform.
• Act as a product evangelist in customer meetings.

Requirements

• Bachelor's degree in Business, Marketing or Communications.
• 3+ years of experience in a client-facing role.
• Proven track record in project management.
• Excellent communication and presentation skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in CRM software.
• Experience in developing customer success strategies.
• Ability to work in a fast-paced environment.
• Adaptability to changing technologies.

Benefits

• Three weeks PTO + 1 week of December holiday recess.
• One week Safe & Sick leave.
• 10 company holidays + 2 floating holidays.
• Medical, dental and vision benefits for you and your family.
• Paid parental bonding leave.
• 401(k) retirement plan with company match up to 5%.
• Company-provided laptop and hardware.