Customer Experience Manager - Remote

Overview

As a Customer Experience Manager at Snif, you will play a critical role in fostering customer loyalty and managing customer inquiries, ensuring a seamless experience for our community.

In Short

• Lead customer experience efforts and manage inbound CX inquiries.
• Handle customer orders and returns efficiently.
• Engage with customer feedback and manage reviews.
• Compile monthly metrics reports.
• Collaborate with various teams to enhance customer satisfaction.
• Communicate effectively with customers across platforms.
• Track order issues and provide insights for improvement.
• Maintain and update FAQ database.
• Work in a fast-paced startup environment.
• Be part of a mission-driven company focused on fine fragrance.

Requirements

• 4+ years of experience in customer experience for a DTC brand.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Ability to build relationships with customers and vendors.
• Experience with Shopify and customer management platforms.
• Problem-solving and troubleshooting skills.
• Passion for the beauty industry is a plus.
• Curiosity and innovation in improving processes.
• Positive attitude and enthusiasm for customer service.
• Experience in a startup environment is a bonus.

Benefits

• Competitive salary and equity options.
• Growth opportunities within the company.
• Comprehensive healthcare insurance.
• 401K retirement plan with company matching.
• Flexible vacation and PTO policy.
• Mental health and well-being benefits.
• Remote work flexibility.
• Free Snif products.