Customer Experience Manager - Remote

Overview

As a Customer Experience Manager, you will own the entire customer journey and build the CX department from the ground up, ensuring every customer feels truly cared for.

In Short

• Own the customer journey and build the CX department.
• Manage escalated customer concerns in coordination with other departments.
• Develop tools for tracking customer inquiries and feedback.
• Define and report on CX metrics to drive improvements.
• Implement a customer experience strategy aligned with brand values.
• Build and lead the company’s first dedicated CX department.
• Hire and train a team of CX agents.
• Serve as the voice of the customer across the company.

Requirements

• 3–5+ years in customer service or related roles.
• At least 2 years in a management capacity.
• Self-motivated and disciplined in a remote environment.
• Experience in building customer service operations.
• Strong organizational and execution skills.
• Data-driven with a passion for metrics.
• Experience hiring and leading customer-facing teams.
• Natural problem solver in undefined environments.

Benefits

• Opportunity to shape the customer experience from the ground up.
• Work in a fast-growing company with a strong brand.
• Be part of a team that values customer service.
• Engage in a hands-on role with significant impact.