Manager, Customer Experience - Remote

Overview

The Manager, Customer Experience, is responsible for maximizing the value of the SaaS platform across the organization, serving as the bridge between business stakeholders and technical teams.

In Short

• Define and communicate a clear product vision aligned with business objectives.
• Develop and maintain a product roadmap reflecting priorities and timelines for delivery.
• Own and manage the product backlog, ensuring visibility and prioritization.
• Act as the primary liaison between business units, end users, and the development team.
• Guide Agile feature teams through sprint planning and retrospectives.
• Manage and mentor a team of Business Analysts.
• Analyze platform usage to identify opportunities for enhancement.
• Stay current with product releases and recommend relevant features.
• Willingness to travel 25% for stakeholder engagement.
• Remote work is supported with an emphasis on virtual collaboration.

Requirements

• 3+ years of experience in SaaS Product Ownership or business analysis.
• Willingness to own Salesforce Service Cloud and support other Salesforce capabilities.
• Experience working in Agile/Scrum environments.
• Experience managing direct reports or leading cross-functional teams.
• Excellent communication and stakeholder management skills.

Benefits

• Opportunity to lead and develop a team.
• Support for remote work and virtual collaboration.
• Focus on continuous improvement and professional growth.