Customer Experience Manager - Remote

Overview

As a Customer Experience Manager for Solace, you will be managing team members and supporting them in getting people the help they need on their healthcare journey.

In Short

• Manage team members to enhance customer support.
• Support clients and advocates through various means.
• Gather and track feedback for continuous improvement.
• Build strong relationships with clients and advocates.
• Resolve inquiries via phone, email, and chat.
• Utilize Solace systems and technology for support.
• Provide world-class customer service.
• Report issues and share detailed notes based on feedback.
• Stay calm and constructive in emotional situations.
• Adapt to shifting priorities in a startup environment.

Requirements

• Experience managing customer experience or support teams.
• Attention to detail and problem-solving skills.
• Technical fluency with support tools.
• Ability to give and receive feedback effectively.
• Comfort with emotional volatility in customer interactions.
• Proactive approach to identifying and addressing issues.
• Experience in a high-growth, high-stakes environment.
• Strong communication skills.
• Ability to work remotely and manage a team.
• Startup mindset and adaptability.

Benefits

• Work in a mission-driven and growing team.
• Opportunity to redefine healthcare.
• Fully remote position.
• Collaborate with a passionate team.
• Be part of a fast-paced startup environment.