Customer Experience Manager - Remote

Overview

The Customer Experience Manager at TelyRx will lead a dedicated team to ensure exceptional service and support for customers, while optimizing the overall customer journey.

In Short

• Lead and mentor the customer experience team.
• Manage team performance and scheduling.
• Resolve complex customer issues with empathy.
• Set performance goals and provide feedback.
• Analyze customer feedback to improve services.
• Foster a collaborative team culture.
• Ensure compliance with HIPAA regulations.
• Work flexible hours including weekends and holidays.
• Collaborate with cross-functional teams.
• Provide training and development for team members.

Requirements

• Bachelor’s degree in business, communications, healthcare, or related field.
• 2+ years experience managing a customer-facing team.
• Exceptional leadership and problem-solving skills.
• Strong organizational and scheduling abilities.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems.
• Flexible availability for non-standard hours.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Paid time off