Customer Experience Manager - Remote

Overview

Stord is seeking a Customer Experience Manager to enhance consumer experiences through seamless checkout and delivery for leading brands, leveraging comprehensive technology and fulfillment services.

In Short

• Join a rapidly growing company aiming to double revenue in 18 months.
• Help brands compete with retail giants through innovative solutions.
• Manage a significant volume of commerce annually.
• Work with a diverse team across various locations.
• Contribute to improving cart conversion and customer loyalty.
• Utilize best-in-class technology for fulfillment and shipping.
• Participate in a mission-driven company culture.
• Engage with leading DTC and B2B companies.
• Value diversity and equal opportunity in the workplace.
• Be part of a team backed by top-tier investors.

Requirements

• Experience in customer experience management or related field.
• Strong understanding of e-commerce and fulfillment processes.
• Ability to work collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer satisfaction.
• Analytical skills to assess and improve consumer experiences.
• Familiarity with technology solutions in commerce.
• Adaptability to changing business needs.
• Commitment to diversity and inclusion.
• Authorization to work in the U.S.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Work in a diverse and inclusive environment.
• Flexible work arrangements.
• Engage with innovative technology and solutions.
• Be part of a mission-driven team.
• Access to resources for career advancement.
• Participation in a culture of collaboration.
• Support for work-life balance.
• Work with leading brands in the industry.