Level 1 Technician - Remote

Overview

We are seeking a motivated and customer-focused L1 Technician to join our dynamic IT support team. As a first line of defense, you will be responsible for handling technical support requests, troubleshooting issues, and ensuring smooth IT operations for our clients.

In Short

• Serve as the initial point of contact for IT support requests.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate complex issues to L2/L3 technicians as needed.
• Assist with user account management, including password resets.
• Perform basic troubleshooting for cloud-based applications.
• Support IT infrastructure, including desktops and laptops.
• Document and track support requests, ensuring timely resolution.
• Provide remote and occasional on-site support to clients.
• Stay up to date with emerging IT trends and best practices.

Requirements

• 1+ years of experience in IT support or a related field.
• Strong knowledge of Windows and macOS operating systems.
• Basic understanding of networking principles.
• Experience with Microsoft 365 and Google Workspace.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize tasks.
• Customer-centric mindset with a strong commitment to service excellence.
• IT certifications are a plus.

Benefits

• 13th Month Pay.
• HMO & Govt. Contribution Allowance after 90 days.
• Personal Time Off after 90 days.