Level 2 - IT Technician - Remote

Overview

The Level 2 IT Technician is responsible for providing remote service and support for customers, focusing on various technologies including workstations, servers, and networks.

In Short

• Remote work setup with a Monday-Friday schedule.
• Support for Microsoft core business applications and virtual environments.
• Technical services at the network level including WAN and LAN connectivity.
• Implementation and support of remote access solutions.
• Experience with Windows Servers, Networking, and Security.
• Strong interpersonal and communication skills required.
• 3+ years of experience in computer network management.
• Professional IT certifications preferred.
• Ability to troubleshoot and resolve end-user issues.
• Coordinate customer support with the team and management.

Requirements

• Experience with Windows desktop operating systems.
• Understanding of Microsoft 365 administration.
• Familiarity with email security best practices.
• Advanced knowledge of networking and security fundamentals.
• Minimum 2 years experience in server hardware technologies.
• Experience with data backup and recovery support.
• Knowledge of Hyper-V and Windows Server.
• Professional IT certifications such as MCP, MCSA, or MCSE preferred.
• Strong documentation and organization skills.
• Ability to work independently and in a team.

Benefits

• Remote work flexibility.
• Opportunity to work with a variety of technologies.
• Supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.