Service Desk Agent L1 with German - Remote

Overview

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

In Short

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

Requirements

• Engaging, flexible, and solution-oriented individuals
• Ability to work in a dynamically growing and international organization

Benefits

• Opportunity to join a growing company
• Work in a collaborative environment