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Service Desk Agent (German Speaking) - Remote

Posted 29 weeks ago
DevOps / Sysadmin
Full Time
South Africa

Overview

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

In Short

  • Provide technical and troubleshooting assistance related to computer hardware and software
  • Meticulous documentation of end user issues in ITSM tool
  • Adherence to processes and knowledge documents
  • Ticket backlog management
  • Continuous service improvement activities
  • Close collaboration with Onsite IT technicians

Requirements

  • Engaging and flexible individuals
  • Solution-oriented mindset
  • Experience in IT support
  • Ability to document issues clearly
  • Familiarity with ITSM tools

Benefits

  • Opportunity to work in a dynamically growing organization
  • International work environment
  • Focus on creating value in IT
D-ploy logo

D-ploy

D-ploy is an IT and Engineering Solutions company operating across the EMEA region, including countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. The company is dedicated to delivering innovative and high-quality services to a diverse range of industry-leading clients. By fostering strong relationships and trusted partnerships within the IT community, D-ploy enhances its customers' IT productivity, ultimately contributing to their success and value.

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