User Access Management (UAM) Process and Operational Support - Remote

Overview

This role focuses on providing day-to-day operational support for the User Access Management (UAM) onboarding process and assisting with Virtual Desktop Infrastructure (VDI) onboarding tasks.

In Short

• Monitor and categorize requests in the UAM shared mailbox by priority and content
• Maintain and update request statuses using SharePoint and Excel
• Respond to standard queries using communication templates
• Identify and act on incomplete or incorrect submissions
• Escalate unresolved or complex cases to the UAM Lead
• Support reporting and follow-up logs
• Coordinate between requestors, SPOCs, and internal support teams
• Ensure compliance with escalation and documentation protocols

Requirements

• Experience in User Access Management or similar operational support roles
• Proficiency in SharePoint and Excel
• Strong communication skills
• Ability to manage multiple priorities
• Attention to detail

Benefits

• Opportunity to work in a dynamic IT environment
• Full-time position with potential for extension
• Collaboration with industry-leading clients
• Professional development opportunities