Remote Otter LogoRemoteOtter

Global Operations and Support Manager - Remote

Posted 9 weeks ago
All others
Full Time
Worldwide

Overview

The Global Operations and Support Manager is responsible for the global operations and support of digital products, ensuring customer issues are handled timely and driving integration of services into existing processes.

In Short

  • Ensure global availability of customer-facing cloud applications.
  • Maintain and adapt global product support processes.
  • Drive global operations for digital products.
  • Implement proactive measures for optimum service levels.
  • Manage high-priority customer issues.
  • Define and maintain a global support and operations roadmap.
  • Report on global operations and support status.
  • Liaise with customers and development teams on technical issues.
  • Provide leadership to global product support teams.
  • Stay updated on new technologies and industry trends.

Requirements

  • Proven track record in leading global operations teams.
  • Technical background in supporting product needs.
  • Team-oriented and creative personality.
  • Excellent organization and time management skills.
  • Ability to work with remote teams.
  • Excellent command of English.
  • Conflict resolution experience.

Benefits

  • Commitment to sustainability and ecology.
  • Dynamic and international work environment.
  • Competitive salary adjusted annually based on performance.
  • Hybrid work model supporting work-life balance.
  • Various company activities throughout the year.

Hyva

Hyva

Hyva Group is a prominent global provider of innovative and efficient transport solutions tailored for the commercial vehicle and environmental service sectors. Established in 1979 and headquartered in Alphen aan den Rijn, The Netherlands, Hyva operates in over 110 countries with a workforce exceeding 3,500 employees. The company specializes in the development, production, marketing, and distribution of hydraulic loading and unloading systems for trucks and trailers, serving diverse industries such as transport, construction, mining, and materials handling. With more than 30 subsidiaries and 14 production facilities across Brazil, China, Germany, India, and Italy, Hyva boasts an extensive sales and service network, catering to over 20,000 customers worldwide.

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