Technical Support and Operations Manager - Japan - Remote

Overview

Nayax Japan is looking for an experienced Technical Support and Operations Manager to strengthen its team!

In Short

• Support various inquiries regarding service contents, troubles, bugs, complaints, investigations, etc., and escalation in communication with customers
• Improve performance and ensure compliance
• Technical support team to ensure customer service and product quality
• Handle NKK operations, inventory management and associated registration, kitting process, product delivery to customers, etc.
• The team must ensure that requests are sent to Israel headquarters after the initial explanation, and always follow up and reply to Japanese customers.
• The team must ensure smooth operation and proper inventory management.
• Work with potential customers to ensure they understand the services and products.
• Support sales team to achieve their goals, including providing technical know-how information, supporting customer requests and integration

Requirements

• Proven experience as a customer support (at least T1) with at least 2-3 years relevant experience
• Proven experience as a technical sales support
• Strong project management skills
• Enquiring and curious
• Added value - relevant experience in the finance industry and fintech
• Native Japanese and a reasonable level of English
• Pursuing results - strategic and practical capabilities. Develop, manage and review shared communication plans, implementation plans, log and track progress and mitigate implementation risks.
• Customer focused and service oriented person - act as a business owner in efforts and enhancements to achieve business goals and customer satisfaction.
• Sales oriented!
• Act with integrity - establish transparent and trustworthy working relationships with customers
• Work as a team - collaborate with business partners and colleagues both in the Japanese branch and the Israeli headquarters.
• Enjoy working in a global ecosystem, excited to serve foreign companies, learn about new cultures, etc.

Benefits

• Join a growing team and make an impact!
• Work in a global environment with diverse cultures.
• Opportunity to enhance your skills in a FinTech company.
• Be part of a mission to improve customers’ revenue potential and operational efficiency.