Support various inquiries regarding service contents, troubles, bugs, complaints, investigations, etc., and escalation in communication with customers
Improve performance and ensure compliance
Technical support team to ensure customer service and product quality
Handle NKK operations, inventory management and associated registration, kitting process, product delivery to customers, etc.
The team must ensure that requests are sent to Israel headquarters after the initial explanation, and always follow up and reply to Japanese customers.
The team must ensure smooth operation and proper inventory management.
Work with potential customers to ensure they understand the services and products.
Support sales team to achieve their goals, including providing technical know-how information, supporting customer requests and integration

Proven experience as a customer support (at least T1) with at least 2-3 years relevant experience
Proven experience as a technical sales support
Strong project management skills
Enquiring and curious
Added value - relevant experience in the finance industry and fintech
Native Japanese and a reasonable level of English
Pursuing results - strategic and practical capabilities. Develop, manage and review shared communication plans, implementation plans, log and track progress and mitigate implementation risks.
Customer focused and service oriented person - act as a business owner in efforts and enhancements to achieve business goals and customer satisfaction.
Sales oriented!
Act with integrity - establish transparent and trustworthy working relationships with customers
Work as a team - collaborate with business partners and colleagues both in the Japanese branch and the Israeli headquarters.
Enjoy working in a global ecosystem, excited to serve foreign companies, learn about new cultures, etc.

Join a growing team and make an impact!
Work in a global environment with diverse cultures.
Opportunity to enhance your skills in a FinTech company.
Be part of a mission to improve customers’ revenue potential and operational efficiency.

Translated from Japanese