Technical Operations Manager - Remote

Overview

TTEC Digital is seeking a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in Manila.

In Short

• Manage platform and operational relationships for contact center managed operations clients.
• Function as a trusted advisor to clients.
• Oversee managed technical operations and client satisfaction.
• Mitigate risks and lead account expansion.
• Ensure adherence to client regulations and policies.
• Manage internal and external communications regarding client engagement.
• Facilitate transition between project-related activities and Day-2 support.
• Assist with commercial aspects of managed services engagement.
• Gather requirements and determine effort for projects.

Requirements

• Experience in technical operations management.
• Strong client relationship management skills.
• Knowledge of ITIL processes.
• Ability to mitigate risks effectively.
• Excellent communication skills.
• Experience in managed services.
• Ability to manage commercial documentation.
• Strong organizational skills.

Benefits

• Work in a supportive and thriving environment.
• Opportunity for professional growth.
• Remote work flexibility.
• Engage with a diverse team.