ServiceNow Technical Consultant (FSM Module) - Remote

Overview

TTEC Digital seeks an experienced and highly skilled ServiceNow Technical Consultant to join our IT services team, focusing on the Field Service Management (FSM) module. This is a 100% remote opportunity for US citizens willing to subscribe to a Public Trust background.

In Short

• Lead design, development, and implementation of ServiceNow solutions.
• Customize ServiceNow applications using JavaScript and GlideScript.
• Integrate ServiceNow with other systems using APIs and web services.
• Oversee multiple ServiceNow implementation projects.
• Act as a technical advisor to clients on best practices.
• Provide troubleshooting and optimization for existing implementations.
• Create and maintain technical documentation.
• Ensure adherence to technical standards across projects.
• Travel to business and customer locations up to 30%.

Requirements

• 5-7 years of experience with the ServiceNow platform.
• Proven experience in complex ServiceNow solutions.
• Expertise in JavaScript, HTML, and CSS.
• Deep understanding of ServiceNow architecture.
• Experience with REST and SOAP APIs.
• Knowledge of ITIL processes and best practices.
• US Citizenship and ability to pass a Public Trust background.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist (CIS) or Application Developer (CAD) required.
• Bachelor’s degree in computer science or related field.

Benefits

• Remote work flexibility.
• Opportunity to work with a skilled team.
• Professional development opportunities.
• Competitive salary and benefits.
• Engaging work environment focused on employee experience.