Senior Customer Experience Consultant - Conversational Design - Remote

Overview

As a Senior Customer Experience Consultant at TTEC Digital, you will focus on enhancing customer interactions through innovative conversational design, ensuring that both employees and customers feel valued and supported.

In Short

• Design and implement Intelligent Virtual Assistants (IVAs).
• Shape the personality and conversational flow of IVAs.
• Collaborate with AI Engineers to script engaging dialogs.
• Author customer journey storyboards and interaction scripts.
• Deliver professional presentations to client stakeholders.
• Train IVAs to deliver meaningful responses post-launch.
• Analyze performance data and develop improvement recommendations.
• Support revenue growth through client management.
• Contribute to thought leadership content development.
• Ensure project success by meeting timelines and objectives.

Requirements

• 3+ years in corporate consulting with enterprise clients.
• 2+ years with natural language AI technology and machine learning.
• 2+ years in UX writing or related fields.
• Experience in User-Centered Design principles.
• Fluency with diagram tools like LucidChart and Miro.
• Experience in cross-functional team collaboration.
• Audio recording and production experience is a plus.
• Bachelor's degree in a related field required.

Benefits

• 100% remote work opportunity.
• Limited travel requirements.
• Opportunity to work with innovative AI technologies.
• Professional development and growth opportunities.
• Collaborative and supportive work environment.