Senior Customer Experience Business Consultant - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

In Short

• Plan statements of work, pre-sales calls, and project start-up meetings.
• Analyze customer business processes and identify improvement opportunities.
• Collect best market practices related to client challenges.
• Propose recommendations and an action plan.
• Write and validate reports delivered to clients.
• Present results and recommendations to clients.
• Support customers through project phases.
• Advise customers based on industry best practices.
• Facilitate customer meetings and workshops.
• Document and map processes as needed.

Requirements

• 5 years of relevant experience, including 2 in an advisory role.
• BA or equivalent work experience.
• 5+ years as a Business Analyst in contact center or unified communications projects.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to multitask and meet tight deadlines.
• Attention to detail and accuracy.

Benefits

• Full Benefits including Medical, Dental, and Vision.
• 401K match.
• 28 PTO Days including company holidays.