Customer Experience Consultant - Remote

Overview

We are seeking a dedicated and enthusiastic Customer Experience Consultant with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences.

In Short

• Serve as clients' primary point of contact for travel-related inquiries.
• Collaborate with travel advisors to create personalized itineraries.
• Coordinate with travel vendors for smooth arrangements.
• Monitor client travel plans and resolve issues.
• Communicate updates and travel documentation to clients.
• Gather and analyze customer feedback for improvements.
• Maintain detailed records of client interactions.
• Assist in planning group travel and corporate events.

Requirements

• Strong organizational skills and ability to multitask.
• Exceptional communication and interpersonal abilities.
• Passion for travel and creating positive experiences.
• Familiarity with travel booking systems or willingness to learn.
• Prior experience in travel coordination or customer service preferred.

Benefits

• Flexible, remote work opportunities.
• Access to exclusive travel discounts and perks.
• Training and professional development in the travel industry.
• Competitive compensation with performance-based incentives.