Customer Experience Consultant - Remote

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

In Short

• Coaching clients to enhance employee value and support.
• Focus on creating an exceptional customer experience.
• Building innovative services and applications.
• Developing connectors for integrated systems environments.
• Unlocking client capabilities for better CX.
• Promoting a thriving workplace culture.
• Engaging with clients to improve their processes.
• Ensuring employee-first strategies are implemented.
• Collaborating with teams to deliver results.
• Driving innovation in customer experience practices.

Requirements

• Experience in customer experience or related fields.
• Strong coaching and mentoring skills.
• Ability to develop innovative solutions.
• Excellent communication skills.
• Understanding of integrated systems environments.
• Proven track record in enhancing employee engagement.
• Ability to work collaboratively with clients.
• Strong analytical and problem-solving skills.
• Passion for improving customer experiences.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity to work with leading clients.
• Supportive work environment.
• Professional development opportunities.
• Innovative and dynamic team culture.
• Competitive salary and benefits.
• Flexible working arrangements.
• Access to cutting-edge technology.
• Focus on employee well-being.
• Recognition for outstanding performance.
• Opportunities for career advancement.