Customer Experience Assistant - Remote

Overview

The Customer Experience Assistant at XP Inc. is responsible for providing quality assistance to clients, ensuring a positive customer experience through various communication channels.

In Short

• Assist customers via chat, phone, and email.
• Focus on customer satisfaction and service level metrics.
• Collaborate with other departments for project implementation.
• Engage in continuous improvement initiatives.
• Support a positive customer experience.
• Participate in a fast-paced work environment.
• Receive training for quick integration into the team.
• Work in a hybrid format, requiring residence in São Paulo.
• Opportunity for career development.
• Join a company that values customer focus and teamwork.

Requirements

• Complete higher education or expected graduation by Dec 2024 or Dec 2025.
• Reside in São Paulo and surrounding areas.
• Previous experience in customer service is preferred.
• Ability to adapt to different communication channels.
• Prioritize customer experience as a company value.
• Strong communication and problem-solving skills.
• Goal-oriented and team player.
• Knowledge of financial market topics is a plus.
• Certifications like PQO, CPA 10, or CPA 20 are advantageous.

Benefits

• Health and wellness benefits including health and dental plans.
• Parental leave and childcare assistance.
• Exclusive investment advisory services.
• Flexible work hours.
• Access to wellness programs like Gympass and Zenklub.