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Customer Experience Agent - Remote

Posted 23 weeks ago
Customer Service
Full Time
Mexico

Overview

Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide.

In Short

  • Handle inbound calls, chats, and emails for DoorDash’s partner merchants, customers, and dashers.
  • Address time-sensitive issues such as payments and account questions.
  • Develop expertise in DoorDash’s processes and systems.
  • Demonstrate effective communication skills.
  • Excel at providing quality customer experience.

Requirements

  • At least 1 year of experience in customer service.
  • Fluent in English with above average technical fluency.
  • Experience in a fast-paced customer service role.
  • Effective written communication skills.
  • Highly motivated and team-oriented.

Benefits

  • Leadership opportunities for all employees.
  • Encouragement of innovation and solution creation.
  • Continuous learning environment.
  • Customer-centric mission.
  • Comprehensive benefits and perks.
DoorDash Mexico logo

DoorDash Mexico

DoorDash Mexico is a dynamic and rapidly expanding branch of DoorDash, focused on enhancing its accounting operations in Mexico. The company is committed to providing ample development opportunities for its employees, particularly within its fast-growing Accounting team. DoorDash Mexico emphasizes a collaborative work environment, where team members can learn and scale their skills while supporting essential functions such as Accounts Payable. The company values proficiency in English and experience with ERP and procurement systems, aiming to streamline processes and improve vendor relations.

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