Customer Experience Agent - Remote

Overview

Whatnot is a livestream shopping platform and marketplace committed to building the future of ecommerce, focusing on community, shopping, and entertainment.

In Short

• Interact with buyers and sellers ensuring a positive experience.
• Resolve customer issues regarding payments, orders, and shipments.
• Become an expert in Whatnot’s product and processes.
• Collaborate with other departments to resolve open questions.
• Seek opportunities to improve the overall customer experience.

Requirements

• Weekend availability required.
• 2+ years of Support experience handling email and/or chat services.
• Understanding of Ecommerce and Marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customer service.
• Proactive problem-solver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Benefits

• Flexible Time off Policy and holiday pay.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support with allowances.
• Care benefits including monthly allowances.
• Retirement; 401k offering with employer match.
• Monthly allowance to dogfood the app.
• 16 weeks of paid parental leave.