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Customer Experience Agent - Remote

Posted 15 weeks ago
Customer Service
Full Time
Mexico
15,000 MXN - 19,750 MXN/month

Overview

Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide.

In Short

  • Full-time position
  • Weekly pay (every Friday)
  • Direct contract with DoorDash
  • Handle inbound calls, chats, and emails
  • Address time-sensitive issues professionally
  • Develop expertise in DoorDash’s processes
  • Demonstrate effective communication skills
  • Excel at quality customer experience
  • Work in a 24/7 operation environment
  • Be part of a rapidly-growing team

Requirements

  • 1 year of experience in customer service
  • Fluent in English
  • Above average technical fluency
  • Effective written communication skills
  • Resilient in a fast-paced environment
  • Customer-centric attitude
  • High emotional intelligence
  • Organized and professional

Benefits

  • Paid personal days
  • Work-from-home equipment provided
  • Life insurance
  • 15 days Aguinaldo
  • 10% savings fund
  • Comprehensive medical coverage
DoorDash Mexico logo

DoorDash Mexico

DoorDash Mexico is a dynamic and rapidly expanding branch of DoorDash, focused on enhancing its accounting operations in Mexico. The company is committed to providing ample development opportunities for its employees, particularly within its fast-growing Accounting team. DoorDash Mexico emphasizes a collaborative work environment, where team members can learn and scale their skills while supporting essential functions such as Accounts Payable. The company values proficiency in English and experience with ERP and procurement systems, aiming to streamline processes and improve vendor relations.

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