Customer Experience Agent - Remote

Overview

Our client, a leading platform that powers membership and subscription programs for top restaurants and chefs, is seeking a Customer Experience (CX) Agent to provide seamless customer support and maintain high service standards. This role is ideal for a problem-solver with strong communication skills, attention to detail, and the ability to handle customer inquiries efficiently in a fast-paced environment.

In Short

• Manage and respond to customer inquiries via email, chat, and ticketing systems.
• Resolve subscription, payment, and order fulfillment issues.
• Troubleshoot technical issues.
• Assist in transitioning to a new CX platform.
• Implement and support live chat functionality.
• Track and analyze customer support metrics.
• Maintain a deep understanding of the platform and services.

Requirements

• 1+ years of experience in customer support.
• Experience with FreshDesk, ZenDesk, Intercom.
• Strong written and verbal communication skills.
• Ability to problem-solve quickly.
• Comfortable supporting multiple merchants simultaneously.
• Tech-savvy and adaptable.
• Previous experience in hospitality or restaurant-adjacent industry is a plus.

Benefits

• Competitive salary based on experience.
• Flexible remote work schedule.
• Opportunity to work with a fast-growing company.
• Professional development opportunities.