Remote Otter LogoRemoteOtter

Customer Experience Consultant - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join ShowingTime+ as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency, providing outstanding products and services in the real estate industry.

In Short

  • Provide high-quality customer service through multiple channels (phone and email).
  • Mentor customers and offer effective solutions to meet their needs.
  • Ensure excellent customer satisfaction and prioritize customer happiness.
  • Assist customers with appointment scheduling, billing inquiries, and technical troubleshooting.
  • Document customer interactions in CRM software, Salesforce.
  • Provide feedback to enhance the customer experience.
  • Work in a remote position with flexibility in location.
  • Adapt to a fast-paced and dynamic environment.
  • Welcome feedback and strive for continuous improvement.
  • Utilize web-based products and MS Office.

Requirements

  • At least one year of experience in a customer service role.
  • Experience in a contact center role is helpful.
  • Proven track record of managing a high volume of customer cases.
  • Proficiency in web-based products, MS Office, and Salesforce.
  • Strong self-motivation and ability to work independently.
  • Flexibility to work during evenings and/or weekends.
  • Exceptional patience and active listening skills.
  • Great teammate with a growth mindset.
  • Compassionate and customer-focused.
  • Innovative problem solver.

Benefits

  • Comprehensive medical, dental, vision, life, and disability coverages.
  • Parental leave and family benefits.
  • Retirement contributions and paid time off.
  • Support for work-life balance and flexible work arrangements.
  • Opportunities for continuous improvement and career growth.

Z.G

Zillow Group

Zillow Group is a leading real estate technology company that is reimagining the way people discover, buy, sell, and rent homes. As the most-visited real estate website in the United States, Zillow provides innovative digital solutions to help millions of users navigate the complexities of real estate transactions. The company fosters a culture of collaboration, innovation, and inclusivity, ensuring that employees are supported in achieving a well-balanced life while delivering exceptional customer experiences. Zillow is committed to equity and belonging, and it has received numerous accolades for its workplace environment, including recognition as one of the Best Companies to Work For. With a focus on flexible work arrangements, Zillow empowers its employees to work from locations of their choice, promoting a diverse and representative workforce.

Share This Job!

Save This Job!

Similar Jobs:

Travel by Tilly logo

Customer Experience Consultant - Remote

Travel by Tilly

7 weeks ago

Join our team as a Customer Experience Consultant to coordinate personalized travel services and ensure exceptional client experiences.

USA
Full-time
Customer Service

XP

Customer Experience Assistant - Remote

XP

14 weeks ago

Join XP Inc. as a Customer Experience Assistant, providing exceptional service and support to clients in a dynamic environment.

SP, Brazil
Full-time
Customer Service

R.S.S

Customer Experience Coach - Remote

RYNO Strategic Solutions

6 weeks ago

Join RYNO Strategic Solutions as a Customer Experience Coach to enhance the skills of Customer Service Representatives in the Home Service Industry.

AZ, USA
Full-time
Customer Service
ProjectGrowth logo

Customer Experience Agent - Remote

ProjectGrowth

7 weeks ago

Join a leading platform as a Customer Experience Agent to provide exceptional customer support in a remote, full-time role.

Worldwide
Full-time
Customer Service
DoorDash Mexico logo

Customer Experience Agent - Remote

DoorDash Mexico

9 weeks ago

DoorDash is seeking a Customer Experience Agent to support partner merchants, customers, and dashers in a full-time role.

Mexico
Full-time
Customer Service
15,000 MXN - 19,750 MXN/month