Customer Experience Coach - Remote

Overview

RYNO Strategic Solutions is seeking a highly motivated and experienced Customer Experience Coach to join our team, responsible for improving the communication skills of Customer Service Representatives in the Home Service Industry.

In Short

• Work one-on-one with CSRs to enhance their communication and sales skills.
• Provide feedback on calls to identify areas for improvement.
• Conduct routine call reviews to track progress.
• Develop training programs for CSR performance enhancement.
• Monitor CSR performance metrics and identify improvement opportunities.
• Align training with business goals in collaboration with management.
• Stay updated on industry trends and best practices.
• Complete other tasks as assigned by management.

Requirements

• Proven experience in coaching or training roles.
• Strong communication and interpersonal skills.
• Ability to analyze performance metrics.
• Experience in the Home Service Industry is a plus.
• Passion for helping others develop their skills.

Benefits

• Work in an innovative and supportive environment.
• Opportunity to make a significant impact on team performance.
• Continuous professional growth and development.
• Collaborative team culture focused on excellence.