Customer Experience Consultant - Remote

Overview

The Customer Experience Consultant role involves providing services to customers after they are onboarded in the Maersk environment, focusing on customer management and support.

In Short

• Manage customer channels and cases.
• Oversee customer onboarding and relationship management.
• Handle contract and dispute management.
• Support operations through technical and administrative tasks.
• Work independently within defined guidelines.
• Develop skills through training and on-the-job experience.
• Collaborate with diverse teams and embrace different thinking styles.
• Contribute to a diverse and inclusive workplace.
• Provide assistance during the application and hiring process.
• Join a global leader in shipping services operating in 130 countries.

Requirements

• Limited job and business knowledge required at hiring.
• Ability to execute specialized work to support operations.
• Independent judgment within defined boundaries.
• Skills developed through job-related training.
• Knowledge of standardized work routines and methods.
• Ability to escalate non-routine problems.

Benefits

• Support for adjustments during the application process.
• Work in a diverse and inclusive environment.
• Opportunity to join a global leader in logistics.
• Engage with a superior end-to-end delivery network.