Customer Service Consultant, Guest Experience - Remote

Overview

As a Customer Service Consultant, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings.

In Short

• Provide friendly, efficient, and helpful support to exceed guest expectations.
• Recommend additional services and products tailored to guests’ needs.
• Effectively resolve inquiries and issues to maintain guest satisfaction.
• Accurately track guest interactions and sales opportunities using CRM tools.
• Cultivate trust and loyalty with repeat guests and key partners.
• Work closely with the team to achieve goals and improve service quality.
• Earn performance-based incentives for customer satisfaction and upselling.
• Receive recognition for exceptional service moments.
• Access to a learning budget and career advancement pathways.
• Participate in sustainability-focused initiatives.

Requirements

• A genuine passion for delivering exceptional service.
• Skill in upselling while enhancing the overall guest experience.
• Ability to quickly and effectively resolve guest issues.
• Strong collaboration skills and commitment to shared goals.
• Availability to work flexible shifts, including evenings and weekends.
• TICO Certification required within the first 60 days of employment.

Benefits

• Competitive compensation at $18/hour plus performance-based incentives.
• Paid volunteer days and sustainability initiatives.