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Customer Service Consultant, Guest Experience - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide
$18.00/hour

Overview

The Customer Service Consultant will deliver high-quality service while enhancing the guest experience through personalized service and upselling opportunities.

In Short

  • Provide friendly, efficient, and helpful support to guests.
  • Recommend additional services tailored to guests’ needs.
  • Effectively resolve inquiries while maintaining guest satisfaction.
  • Track guest interactions using CRM tools.
  • Cultivate trust and loyalty with guests and partners.
  • Collaborate with the team to achieve service goals.

Requirements

  • A genuine passion for delivering exceptional service.
  • Skill in upselling while enhancing the guest experience.
  • Ability to quickly resolve guest issues.
  • Strong collaboration skills.
  • Availability for flexible shifts, including evenings and weekends.
  • TICO Certification required within the first 60 days.

Benefits

  • Competitive Compensation - $18/hour plus performance-based incentives.
  • Earn performance-based incentives based on customer satisfaction.
  • Access to professional training programs and career advancement.
  • Paid volunteer days and participation in sustainability initiatives.

T.T.C

The Travel Corporation

The Travel Corporation (TTC) is a leading travel company with over 100 years of experience in creating exceptional travel experiences that positively impact both travelers and the destinations they visit. Driven by a commitment to service through passion, people, and purpose, TTC emphasizes responsible travel and unique local experiences. The company fosters a collaborative and creative work environment, offering flexible work options and opportunities for professional growth. With a focus on making travel matter, TTC encourages its team to innovate and delight guests while ensuring a positive impact on communities and wildlife.

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