Contact Center Service Agent - Remote

Overview

The Contact Center Service Agent plays a key role in delivering high-quality service, enhancing guest experiences through personalized service and upselling opportunities.

In Short

• Deliver top-tier service by providing friendly and efficient support.
• Engage in upselling additional services and products to guests.
• Resolve inquiries and issues effectively while maintaining guest satisfaction.
• Manage guest interactions and preferences using CRM tools.
• Cultivate trust and loyalty with guests through personalized engagement.
• Collaborate with the team to achieve service quality goals.

Requirements

• Genuine passion for delivering exceptional customer service.
• Skill in consultative selling and upselling.
• Ability to quickly resolve guest issues.
• Strong collaboration skills as a team player.
• Ability to work fully remote in a contact center.
• Flexibility to follow a rotating shift schedule.
• Ability to work overtime during peak periods.
• Willingness to obtain TICO Certification within the first 60 days.

Benefits

• Competitive compensation at $18/hour plus performance-based incentives.
• Incentives based on customer satisfaction and service excellence.
• Growth opportunities through professional training programs.
• Paid volunteer days and participation in sustainability initiatives.