Contact Center Agent - Remote

Overview

Join our team as a Virtual Call Centre Agent, where you'll handle customer inquiries professionally over the phone. This role is ideal for individuals with strong communication skills who thrive in a fast-paced environment.

In Short

• Answer inbound customer calls and make outbound follow-up calls
• Provide accurate information about products and services
• Assist customers with inquiries and troubleshoot basic issues
• Document call details and update customer records
• Follow up on customer concerns to ensure satisfaction

Requirements

• Strong verbal communication and active listening skills
• Basic computer literacy, including familiarity with CRM systems (training provided)
• Ability to work remotely with a stable internet connection and a quiet workspace
• No prior experience required—full training provided!

Benefits

• Comprehensive training provided
• Work from home flexibility
• Supportive team environment