Bilingual Contact Center Agent - Remote

Overview

The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.

In Short

• Must be at least 18 years of age
• Experience or skills in Customer Service, sales or collections
• PC management
• Internet browsing and office basic-intermediate Knowledge
• Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion.)
• Bilingual (fluent in English and Spanish)

Requirements

• Strong sense of urgency
• Ability to empathize and actively listen
• High standards of quality and excellence in service
• Friendly and responsible
• Demonstrate Oportun's values in interactions

Benefits

• Inclusive culture
• Employee resource groups
• Opportunity to make a difference in financial inclusion