Bilingual Contact Center Specialist - Remote

Overview

The Bilingual Contact Center Specialist at Nielsen will support the Mexico operation by conducting various call types to panelists and customers, focusing on data collection and customer service.

In Short

• Conduct phone surveys and collect data.
• Provide exceptional customer service.
• Maintain confidentiality of information.
• Meet performance and quality standards.
• Troubleshoot basic technical issues.
• Maintain a home office with high-speed internet.
• Work flexible hours, including evenings and weekends.

Requirements

• Fluency in English and Spanish (written and spoken).
• Experience in customer service or call centers.
• Strong communication and multitasking skills.
• Comfort with technology.
• Self-motivated and able to work independently.

Benefits

• Join a dynamic team committed to excellence.
• Opportunity to make an impact in the media industry.
• Supportive work environment.