Bilingual Call Center QA Specialist - Remote

Overview

The Bilingual Call Center QA Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards.

In Short

• Monitor call, text, and email interactions.
• Provide actionable feedback to improve performance.
• Deliver professionally written reviews and reports.
• Participate in quality calibration and training.
• Assist with other duties as assigned.

Requirements

• Bilingual Spanish/English required.
• Strong attention to detail.
• Analytical and problem-solving skills.
• Ability to provide actionable feedback.
• Effective verbal and written communication.
• Commitment to supporting representative growth.
• Ability to adapt to changing priorities.
• Effective time management skills.
• Excellent interpersonal skills.
• Self-motivated and able to work independently.

Benefits

• Collaborative work culture.
• Opportunities for professional growth.
• Supportive team environment.