Application Support Operations Analyst - Remote

Overview

The Application Support Operations Analyst at GoodLeap is responsible for ensuring efficient business operations, meeting internal customer needs through data analysis, reporting, and research to inform strategy and decisions.

In Short

• Ensure resolution of application and system issues for users.
• Identify and analyze patterns in complex datasets.
• Develop data collection methods and analytics strategies.
• Monitor customer pain points and advocate for better experiences.
• Collaborate across departments to deliver projects on time.
• Utilize SQL, Excel, Tableau, and CRM systems effectively.
• Engage in continuous learning of proprietary software.
• Provide insights to drive operational improvements.
• Communicate effectively with senior leaders and stakeholders.
• Possess a Bachelor's Degree or equivalent experience.

Requirements

• Proven experience as an Operations Analyst or Business Data Analyst.
• Hands-on experience with APIs.
• Strong technical writing and presentation skills.
• Ability to juggle multiple projects and prioritize work.
• Technology exposure to AWS Services.
• Critical thinking skills are essential.
• Experience in Loans or FinTech is preferred.

Benefits

• Opportunity to work with a leading technology company.
• Engagement in meaningful projects that impact sustainability.
• Collaborative and supportive work environment.
• Access to training and development resources.
• Contribute to a mission-driven organization.