Operations Support Analyst - Remote

Overview

The Operations Support Analyst at Missing Link Security plays a crucial role in supporting the digital transformation efforts at the Centers for Medicare & Medicaid Services, focusing on optimizing information systems through innovative management practices.

In Short

• Full-time position supporting the Centers for Medicare & Medicaid Services.
• Manage ticket queues using Jira and Service Now.
• Provide support for the EFT system and manage new route implementations.
• Utilize AWS CloudWatch for monitoring and troubleshooting.
• Conduct training for new hires and supervise team tasks.
• Generate reports using SQL and perform database queries.
• Attend meetings with external stakeholders and provide guidance.
• Perform error reporting and gap analysis for system improvements.
• Requires the ability to work night shifts as needed.
• Must be a U.S. citizen and able to obtain a Public Trust clearance.

Requirements

• 2+ years of experience with SQL and database management.
• 2+ years of experience with AWS services including CloudWatch and S3.
• Experience with Unix/Linux systems.
• Familiarity with version control systems and issue tracking.
• Strong communication and analytical skills.
• Ability to lead meetings with clients.
• Experience with JIRA, Confluence, and Microsoft Office Suite.
• Education: Bachelor's degree required.
• Must maintain a Public Trust clearance.
• Exposure to SDLC is preferred.

Benefits

• Opportunity to work on meaningful technological advancements.
• Dynamic and innovative work environment.
• Collaboration with government partners and stakeholders.
• Potential for career growth and development.
• Supportive team culture focused on efficiency and innovation.